Return & Refund Policy

At Harroz.pk, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, please contact us within 5 days of receiving your order.

Eligibility

• The product must be unused and in its original packaging.

• Proof of purchase is required.

• Returns are accepted only for damaged, defective, or incorrect items.

Non-Returnable Items

• Products damaged due to misuse.

• Items without original packaging.

• Products marked as non-returnable.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 3–5 business days.

Return Shipping

If the return is due to our mistake (wrong or damaged product), Harroz.pk will bear the return shipping cost. Otherwise, the customer is responsible for return shipping charges.

For any return or refund request, please contact us before sending any product back.